Privacy Policy

Our privacy policy sets out how Rainger FX uses and protects any information that you give us when you use our website.

Rainger FX is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Rainger FX may change this policy from time to time by updating this page. You may wish to check this page from time to time to ensure that you are happy with any changes.

Please note that all our privacy regulations are compliant with new GDPR legislation, effective May 2018.

Why we collect

We will only collect your information in order to form a sales agreement or other type of legal purpose or contract with yourself, or to improve our products (particularly new product releases), technical support and aftercare. By volunteering your information to complete a purchase or inquire about our services, including technical support and warranty and non-warranty repairs, you are consenting us to legally collect and use your data for these previously described purposes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode
  • Preferences and interests, what instrument you play
  • Other information relevant to your customer order or query, such as product details and purchase history

What we do with the information we gather

We require this information to understand your needs, fulfil our legal obligations to you and provide you with a better service, in particular for the following reasons:

  • We may use the information for warranty repairs, non-warranty repairs, sales and internal record-keeping.
  • We may use the information to improve our products and services, particularly around technical support and after-care
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • Very occasionally we may also use your information to contact you via email for own market research purposes.

How we use cookies

A cookie is a small file which is placed on your computer. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow our website to respond to you as an individual – for example, how quickly did a webpage download for you? What pages did you visit? Do you still have items in your shopping cart? We only use this information for statistical analysis purposes and to allow our website to function.

A cookie in no way gives us access to your computer. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer although we would rather you didn’t… this may prevent you from taking full advantage of the website and with less information on our visitors we won’t, for example, know which countries need faster access to our website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. These are all compliant with new GDPR legislation, effective May 2018.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

This also applies to links to any video hosting or social media platforms, accessed by clicking embedded content, video posts, reviews or other link-based content.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the new GDPR legislation effective 2018. There is no fee payable for this service and you will receive a resolution to your request within 30 days. If you would like a copy of the information held on you please write to:

Rainger FX, Bizspace 112, 4-6 Wadsworth Rd, Perivale, Greenford UB6 7JJ, UK.

david@raingerfx.com

Right to be deleted

You also have the right to be deleted. This means that at your request, sent to us in writing at the address details listed above, we will remove all collected data information about you from our records. Again, there is no fee payable for this service and you will receive a resolution to your request within 30 days.

If you have any questions about any aspect of this privacy statement, please contact us via email using the address, david@raingerfx.com